Q&A

 

What protection measures are taken at the hotel due to the covid-19?

Due to the latest notifications for the covid-19 , we take all the appropriate measures to protect our guests and the staff. At the moment, the staff are trained on the new operating rules. We are equipped with UV lights to disinfect the rooms after the check out of our guests. We monitoring carefully all the new rules of the Foreign and Commonwealth office and local authorities.

-A team of Senior Managers serve as experts on property to ensure all health and safety measures set forth by government mandates are implemenented.

-Temprature checks will be required of all manager, employees, vendor and contractor as they arrive at the hotel.

-We provide each member of the staff with adequate personal protection measures.

-Τhere is now special equipment (medical kit) in case in the event of an incident.

-At the reception there will be antiseptic with a minimum of 60% alcohol are available for use by the guests.

-In accordance with Physical Distancing regulations , stanchions are set in the lobbies around concierge and front desk areas.Restaurant, the pool and beach areas have been re-designed to reflect the appropriate distancing.

-Before your arrival you will receive a form to feel with your details (name, passport number, phone number, country, nationality) so during your arrival you will just have to take the room key.

-Before your arrival you will receive an e-mail with all the information that you need to know for your staying.

-Disinfection of the key cards.

-New check out time 11.00 and check in 15.00

-Sanitary services in all public areas and in particular in high risk items.

-Room cleaning with steam cleaner

How much time is Iakinthos, Tsilivi Beach from the airport?

The time by car from Iakinthos, Tsilivi Beach to the airport is 15 – 20 minutes.

Which is the easiest way to arrive at Iakinthos, Tsilivi Beach from the airport?

Our hotel gives you the ability of transfer from and to the airport. The charge of this service is 60 euros. You can book for free if you make your reservation from our website for 4 nights minimum accommodation. 

Why is it better for me to make my reservation from your website?

Simply because you can take advantage of all the exclusive offers that you can find here.

How could I make a reservation?

If you are interested in making a reservation in our hotel, you can visit our website to book, in order to take advantage also of our offers. Or you can contact us by sending an email or by calling us.

How could I change or cancel my reservation?

If you want to make any changes or cancel your reservation, you can use our website. With your reservation code you have the ability to make any changes or cancelation. Or you can contact us, if you want us to do this for you.

Which is the difference between flexible and non-refundable rate?

With the flexible rate you have the ability to pay in our hotel. With the non-refundable reservations you have to pay the same time that you make the reservation and you have a discount for this.

Do I need to inform you about the arrival time?

If you have chosen the transfer from the airport to our hotel, it’s very important for us to know your arrival time. In any case, it is good to know your arrival time for us to be prepared for your vacation.

Which is the cancellation policy?

In case you have a flexible reservation you can make a cancellation free of charge within a time period of 60 days before your programmed arrival day. If you make a cancellation after this time your cancellation fee is 50 % from the total amount of your reservation. In case of a non-refundable reservation, the total amount is non-refundable.

Which is the best way to visit the sights of the island?

If you would like to visit the sights of Zakynthos Island you can rent a car or a bike. We also offer a full day tour of Zakynthos Island: you will visit the Shipwreck Beach, the Blue Caves, Bochali hill, Xigia Beach, Makris gialos Beach, with a private van and driver. You can also take the 4-hour tour of Zakynthos Island and see the beautiful beaches, picturesque churches and unspoiled landscapes. Popular hotspots include the Shipwreck Beach view and magnificent sunset views en route to Zakynthos Town.

What is the Half Board pricelist?

If you choose the half board pricelist, then the breakfast and the dinner will be included at your reservation. Dinner is either from a buffet or a set menu consisting of starter, salad, main course and dessert all per person. You have also the choice to buy dinner service only for one night by adding it to your reservation when you use our website.

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